Help & Advice Centre

How can we help with your trip?

Simple guides, practical campervan tips, and clear answers for owners and travellers.

Driver Verification & Booking

DVLA check codes, identity verification, 90-day address proofs, and driver age rules.

Booking Payments & Deposit Returns

Split payment schedules, card pre-authorisation holds, and 7-day deposit releases.

Off-Grid Living & Campervan Utilities

Operating 12V leisure batteries, solar charging, 230V inverters, gas cylinders, and water tanks.

Road Handling, Breakdowns & Emergencies

24/7 UK roadside assistance, high-top van handling, punctures, and dashboard warning lights.

Traveller Guides & FAQs

26 articles
Safety & Records

Accident, Damage & Evidence

Clear guidance on handling bumps, reporting damage, vehicle monitor alerts, and downloading your trip summaries.

Onboard Telematics & Health Log

Automated engine over-rev alerts, coolant overheat warnings, DTC faults, and OBD disconnect detection.

Return Check-In, Damage Claims & Fines

Fair wear-and-tear guidelines, repair assessments, deposit adjudications, and traffic ticket nominations.

Forensic Audit Packs & Legal Records

Immutable SHA-256 digital evidence packs, Cloudflare R2 archival, and ISO/IEC 27037 court standards.

In-Trip Driving Warnings & Telematics Feedback

Audible in-cab warnings, high-RPM alarms, coolant overheat protocols, and OBD-II port safety.

Have a question about a current or past trip?

Check your booking details online or get in touch with our friendly UK support team.

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